1. Request period
A customer may submit a cancellation or refund request within seven calendar days after the purchase. The request date does not guarantee automatic approval; eligibility depends on delivery status, use of the digital product, evidence, payment status, and applicable law.
Contact support as soon as possible. Delays may make it harder to verify the original delivery condition or recover a digital product.
2. Credentials not revealed
When credentials have not been revealed or otherwise delivered, cancellation requests submitted within the request period will normally be eligible for refund after payment and fraud checks.
The administrative panel records whether and when credentials were first revealed.
3. Credentials revealed or product used
Once credentials are revealed, the unique digital product has been delivered and may no longer be safely returned, revoked, or resold. Requests involving a product that has been revealed, activated, transferred, used, or modified where modifications are permitted will be reviewed individually and may be denied where permitted by applicable law.
We may consider reveal records, permitted login or security changes, support evidence, platform activity, fraud signals, and whether the product can be securely recovered.
4. Invalid or materially different product
Contact support promptly if the credentials are invalid at first access, the product was not delivered, or its essential characteristics are materially different from the listing.
After verification, we may restore access, correct the delivery, replace the product, issue store balance, or provide a refund, depending on the situation and applicable consumer rights.
5. Customer-caused issues
Refund or replacement may be refused when evidence shows the issue resulted from:
- Sharing, reselling, or transferring credentials after delivery;
- Failure to follow the instructions for the purchased category, including unauthorized changes or loss of information under the customer's control;
- Customer conduct, prohibited software, abuse, or violation of platform rules;
- A ban, restriction, or security incident caused after successful delivery;
- False information, fraudulent disputes, chargebacks, or failure to cooperate with verification.
6. NFA replacement coverage
Products clearly identified as Non-Full Access (NFA) include the limitations described in our Terms of Use. For these products, the primary remedy is a replacement after verification, not an automatic refund.
An incorrect password or an NFA account that was already banned must be reported within 30 minutes after the credentials are first revealed. The reveal time recorded by the website is used to calculate this period. Credentials changed by the account's original owner may be reported within three calendar days after delivery. Coverage may also apply when a pre-existing competitive restriction longer than eight hours is verified at first access.
NFA replacement coverage does not apply when:
- An incorrect password or pre-existing ban is reported more than 30 minutes after the credentials are first revealed;
- A credential change made by the account's original owner is reported after the three-day coverage period;
- The original owner is temporarily active in the account without making the account inaccessible;
- The customer accesses an account-management page or performs an action that triggers two-factor authentication or a security lock;
- The account is banned or restricted because of activity performed after delivery;
- The customer shares access or fails to follow the instructions for the NFA category.
7. Prepaid balance
Requests concerning unused prepaid balance funded through the website may be submitted within seven calendar days of funding. Promotional, bonus, manually granted, already spent, transferred, disputed, or charged-back amounts are not treated as withdrawable cash.
Provider fees, exchange-rate differences, blockchain fees, and non-refundable processing costs may affect the returned amount where allowed.
8. How to request support
Open a ticket in the official Discord support channel and provide:
- Your website username and purchase or payment identification;
- A clear description of the problem and when it occurred;
- Screenshots, error messages, or other evidence requested by support;
- Any additional information needed to verify ownership and delivery.
9. Review and payment processing
Approved refunds are returned through a suitable method based on the original payment, provider capabilities, currency, and technical limitations. Processing time after approval depends on the payment provider.
Mandatory consumer rights applicable in the customer's jurisdiction remain effective where they cannot legally be waived.